DOWNTIME CREDIT POLICY
COVERAGE
This Downtime Credit Policy Agreement
applies only if you are a Blaser
Hosting web hosting client.
UPTIME
Blaser Hosting strives to maintain
99.9% service availability. Uptime
coverage includes web site, email, and
other virtual services only. Third
party control panel applications are
excluded.
CREDITS
In the event of an outage where Blaser
Hosting does not meet 99.9% uptime,
Blaser Hosting will issue a credit to
the clients account only for the
monthly service as calculated below.
This will be calculated by a 24 hour
day in a calendar month, with the
maximum credit not to exceed the
monthly service charge for the
affected month. Credits are only
issued to accounts in good financial
standing with Blaser Hosting
CREDIT CALCULATION METHOD
One(1) hour is equal to One(1) day of
service. For outages of 8 hours or
more a maximum credit of one full
month of service will be credited to
the client account.
Example Credit on our
Unix
Web plan.
HOW TO REQUEST CREDIT
In order to receive a credit to your
account, you must request a credit
within seven (7) business days of your
experienced downtime. All requests
must be submitted using the Blaser
Hosting Credit Request Form. All
requests must contain your account
number and/or client's user name, the
dates and times of the downtime of
your web site, the domain that
experienced downtime, the ticket
number of a support request regarding
the issue, and the server said domain
is hosted on. Blaser Hosting will make
every effort possible to credit your
account in a timely manner. Credit to
your account shall be the exclusive
resolution to any website downtime.
All credits issued are at the sole
discretion of Blaser Hosting
RESTRICTIONS
Credits shall not be provided to you
in the event that you have downtime
resulting from scheduled maintenance,
account suspensions or downtimes
resulting from client own coding or
applications, or circumstances beyond
Blaser Hosting's control, including
and without limitation, acts of any
governmental body, acts of God, war,
insurrection, embargo, sabotage, fire,
flood, labor disturbance, interruption
of or delay in transportation,
unavailability of interruption or
delay in telecommunications or third
party services (including DNS
propagation), failure of third party
software or hardware or inability to
obtain raw materials, supplies, or
power used in or equipment needed for
provision of services
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